Refund policy

Items listed on the website are NON-RETURNABLE. However in an unlikely situation of HEAVILY DAMAGED / WRONG ITEM sent to you, we may provide a Replacement. We offer return / exchange within first 3 days from the date of product delivery. If more than 3 days have passed since you received the product, you will not be offered return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item would not be eligible for a return / exchange. Further, ONLY such items are replaced by us (based on an exchange request and VALID UNBOXING VIDEO), if such items are found heavily defective or damaged.

If you need to place a return / exchange request for an eligible product / item (as applicable) you need to send us an email at shopturbanontop@gmail.com

You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.


CANCELLATION AND REFUND POLICY

This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

  1. Cancellations will only be considered if the request is made within 1 day of placing the order. However, cancellation request may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery.

  2. In case of receipt of heavily damaged or torn/broken items, please report to our customer service team. A Video proof of Unboxing the Product is compulsory for any product to be eligible for exchange/refund. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 3 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 3 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.

  3. In case of any refunds approved by Turban On Top, it will take 5-7 business days for the refund to be processed to you.